Financial Aid Professionals

Technical Help and Information

The questions below address the technical issues most often encountered by visitors to mygreatlakes.org. Do you have a technical question that's not addressed here? Contact us for further assistance.

Topics

Website Access/Logging in

  1. How do I get an account on mygreatlakes.org?
  2. What if I forgot my User ID or password?
  3. What if I'm locked out of my account?
  4. How do I change my password?

Web Browsers and Other Software

  1. What software do I need to use this site?

Security

  1. I am worried about security on your website. Is mygreatlakes.org secure?
  2. How does mygreatlakes.org protect my security?
  3. What can I do to help protect my personal information?
  4. What is my role in protecting my user ID and password?

Miscellaneous

  1. Why am I taken to a different website when I click a link on mygreatlakes.org?


Questions and Answers

Account Access/Logging in

  1. How do I get an account on mygreatlakes.org?

    To get an account on mygreatlakes.org, contact your Marketing and Sales Representative.

  2. What if I forgot my User ID or password?

    Contact our Client Services support team for assistance if you've forgotten your username or password or if your account is locked.

  3. What if I'm locked out of my account?

    Contact our Client Services support team for assistance if you've forgotten your username or password or if your account is locked.

  4. How do I change my password?

    Click the "Update Your Profile" link to change your password.

Web Browsers and Other Software

  1. What software do I need to use this site?

    We recommend using one of the following browsers with JavaScript enabled:

    • Microsoft Internet Explorer 7, 8, or 9
    • Mozilla Firefox 3.5 or higher
    • Google Chrome 4.1 or higher
    • Apple Safari 5 or higher

    Our site uses 128-bit Secure Socket Layer (SSL) encryption to ensure the safety of your personal information. Your browser must support 128-bit encryption in order to use the secure features of this site.

    Information on mygreatlakes.org is sometimes provided in a format that requires special viewers or plug-ins. Get help working with files used on mygreatlakes.org.

Security

  1. I am worried about security on your website. Is mygreatlakes.org secure?

    You can verify that the Great Lakes website is secure by visiting our borrower section and looking for the lock icon in your browser window.

    The location of the lock icon varies between web browsers. In Internet Explorer 6.0 and Firefox 3.0, the lock icon is in the lower-right hand corner of the window. If you are using Internet Explorer 7.0 or later, the lock icon shows near the web address (URL) area. Please look for the lock icon where your browser indicates.

  2. How does mygreatlakes.org protect my security?

    The site requires the use of a browser that supports 128-bit Secure Socket Layer (SSL) encryption. Encryption prevents data theft by encoding any information that you send over the Internet. 128-bit is the highest level of SSL encryption currently available.

    Additionally, all secure pages on mygreatlakes.org are authenticated by a digital certificate from VeriSign, Inc. You can verify that the Great Lakes website is secure by looking for the lock icon in your browser window. The location of the lock icon varies between web browsers. In Internet Explorer 6.0 and Firefox 3.0, the lock icon is in the lower-right hand corner of the window. If you are using Internet Explorer 7.0 or later, the lock icon shows near the web address (URL) area. Please look for the lock icon where your browser indicates.

    To view the certificate details, double-click the image of the closed lock or key. You can then verify the website in Internet Explorer by selecting the Details tab and selecting Subject and Issue.

    See our Privacy Policy for more information.

  3. What can I do to help protect my personal information?

    While Great Lakes takes great care to ensure the safety and security of your personal information, there are steps you can take personally to protect yourself against identity theft and other crimes. Here are some tips for protecting your privacy:

    • Find and examine a company's privacy policy before submitting your name, email address, or other personal information on a web site. The policy should state how your information will be used and whether or not the information will be shared with other organizations. (View Great Lakes' Privacy Policy).
    • Look for evidence that your information is being encrypted. Great Lakes uses 128-bit SSL encryption to ensure that any private information submitted via mygreatlakes.org is secure. Indications that a site is using encryption include a URL that begins with "https" instead of "http" and a lock icon in your browser window. The location of the lock icon varies between web browsers. In Internet Explorer 6.0 and Firefox 3.0, the lock icon is in the lower-right hand corner of the window. If you are using Internet Explorer 7.0 or later, the lock icon shows near the web address (URL) area. Please look for the lock icon where your browser indicates.
    • Beware of "phishing", a type of scam that uses fake email addresses or webpages to fool the victim into providing personal information or launching a virus. For more information, see the FTC's consumer warning about "phishing" at http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt127.shtm.
  4. What is my role in protecting my user ID and password?

    To protect your account information, Great Lakes employs extensive physical, electronic, and procedural security controls, regularly adapting them as technology and threats evolve.

    While Great Lakes can help ensure the security of your information, you play a vital role in preventing and reporting unauthorized account activity. Here are some important steps that you should consider:

    • Do not share your User ID and password with anyone else, since you are responsible for its appropriate use.
    • Actively monitor your usage history including promptly reviewing correspondence, notices and account statements.
    • Take precautions to safeguard your account information, including your User ID, password, and other account information.

Miscellaneous

  1. Why am I taken to a different website when I click a link on mygreatlakes.org?

    On mygreatlakes.org we include links to websites that we feel may be of interest to you. See our Privacy Policy for more information.

    If you have been redirected to an undesired website while using mygreatlakes.org, it's possible that you are a victim of "browser hijacking". A browser hijacker is a type of spyware program, usually installed on your computer unintentionally, that can inappropriately redirect your browser to undesired websites. You can usually avoid this type of malicious software by keeping your browser up-to-date.

    For more information on the practice of browser hijacking, visit http://antivirus.about.com/cs/allabout/a/browjack.htm.